Where we deliver to Method of Delivery

We offer one type of service for the UK, which is First Class Mail. Orders will be delivered by either Royal Mail or Parcel Force, depending on the weight of the package. Orders to Europe (EU) are sent using Airmail.

Delivery Cost

Telephone Orders

• For UK Telephone orders - The delivery price is £2.95
  
• For European telephone orders - The delivery price is £5.50 for the first item and £2 per additional item

Internet orders

The delivery costs for the UK are as follows:
(Purchase as many products as you like and still only pay £2.45)

For Example: For two products the delivery cost to the EU will be £6.50

When can I expect my orders to arrive?

All orders received through the BBC Shop are processed and, if the stock is available, despatched within 1 working day of receiving the order. Therefore, depending on the delivery option that you select, your products will usually be with you in just a few days. If you place your order and it is processed before 12 noon Mon-Fri, the goods will be despatched the same day. Any orders received after 12 noon will be despatched the following day (for next day delivery). Any product that is out of stock is displayed as such on the web site and you will not be able to order that product until it is back in stock.

If you wish you can provide us with an alternative delivery address

Lost Packages

Even though packages are sent via Royal Mail or Parcelforce on rare occasions we experience losses whilst in transit. If this occurs please allow 10 days for the package to arrive from the date of despatch. If after 10 days, nothing has arrived, please contact your local post office to check that no goods are being held. If the the package is not being held, please contact our Customer Services team who will arrange a replacement.

Please be aware that if we are not contacted within 30 days, an insurance claim cannot be made and thus the customer will be unable to claim any loss from BBC Shop.

Why would my contact address be different to my delivery address?

In some instances the items you order will be delivered by courier. If no one will be able to sign for the goods at your contact address you may wish to send the goods to an address where someone will be able to accept the goods during normal business hours (ie a work address).

If the items you order are intended for a gift you may wish to have the goods delivered directly to the gift recipient, but have the receipt sent to your own address.

Can I track my order once it has been despatched?

You may only track on order that has been despatched using Parcel Force and if a consignment number has been provided. To track the order after despatch simply sign-in to your account information page and then click on track a recent order. If a consignment number appears against an item(s) in your order, simply click on the number and you will be directed to the Parcel Force web-site where you can see the delivery status of your order.

Returns Policy

At BBCSHOP.com we want to provide you with the best possible customer service. If you need to return your goods please follow our 3 Point Returns Policy: