Who are we?

The BBC Shop is a division of BBC Worldwide Limited ("BBCW") a company incorporated in England and Wales, whose registered office is at Woodlands, 80 Wood Lane, London, W12 0TT. BBC Shop is operated under licence by BBC Worldwide Limited. Our registration number is 1420028. The following terms and conditions listed below will apply between you and BBC Worldwide for the sale and purchase of the items contained in your basket. The terms do not affect your statutory rights.

Our Contact Details

If you have any questions regarding the BBC Shop, its products or an order that you have placed please contact us either by email at bbcshop@bbc.co.uk or use the feedback facility available or phone 08700 777001 (Monday - Friday 08:30-18:00) - calls will be charged at national rate. Alternatively you can fax us 01795 414 555 - All calls in the UK will be charged at local rate.

Copyright

All rights, including copyright, in the content of these BBC Shop web pages are owned or controlled for these purposes by the BBCW. In accessing the BBC's web pages, you agree that you may only download the content for your own individual and non-commercial use. You are not permitted to copy, broadcast, download, store (in any medium), transmit, show or play in public, adapt or change in any way the content of these BBC Shop web pages for any other purpose whatsoever without the prior written permission of the BBCW.

Validity

By ordering a product you accept these terms and conditions. The terms and conditions are subject to change at any time, and it is your responsibility to check these terms and conditions regularly before ordering products in case there are any changes.

Orders

All orders are subject to acceptance and product availability.BBCW aims to ensure that the pricing of products on the web pages is correct at all times, however, the web pages may not accurately reflect the correct details at the moment at which you place your order. BBCW cannot confirm the price of a product until your order is accepted on despatch and BBCW reserves the right to change prices without prior notice. For information on Pre-Orders please click here

Availability of Goods

Availability information for titles is listed on each individual product. All items are either usually despatched within 1 day, 3-4 days or temporarily unavailable. If BBCW has insufficient stock to deliver the goods you have ordered, BBCW does not charge your credit card until the date your order is sent to you. BBCW will inform you by e-mail at the address given in your order form and any sum which may have been credited from your credit card will be re-credited to you within 30 days of the date of your order.

Your undertakings and warranties

You warrant that the information given on your order form is complete and accurate.

Acknowledgement of Order

When you have completed your order you will be sent an e-mail confirming your order. It will state what the products are, the cost (including VAT and P&P) and delivery and invoice details. If your order has been unsuccessful you will be made aware of the reason why and possible explanations.

Our Contract

A legally binding contract between you and us will be formed when we send you an email confirming that we have despatched the product(s) to you. This email shall represent our legal acceptance of the offer you made to purchase the product(s) when you completed your order. If we confirm to you that some but not other products that you have ordered have been despatched, those product(s) that have not been despatched will not form part of our contract with you. In the event of any change e.g. in price or exepcted delivery date between completion of your order and contract formation, we shall inform you and you shall at that point have the right to either (i) accept such change (in which case your email reply will represent a new offer which we will accept upon notification of despatch) or (ii) reject such change (in which case your email reply will represent a withdrawal of your order, or the relevant part of your order as the case may be).

Payment

All credit and charge card holders are subject to validation checks and authorisation by the card issuer. If the issuer of your payment card refuses to authorise payment to us, your order will not be accepted and BBCW will not be liable for any delay or non-delivery. For information on Payment options click here

Returns

Your statutory rights as a consumer are not affected if, for any reason, you wish to return a product bought from BBC Shop. You will have the right to cancel your order within seven working days of delivery (starting the day after you receive the goods). This is a UK statutory right and will apply to your order unless your order video, DVD, audio, multimedia or software products and the product seal has been broken. Please see the full Returns policy for more information. For information on your right to cancel click here

Force majeure

BBCW shall have no liability to you for any failure to deliver goods you have ordered or any delay in doing so or for any damage or defect to goods delivered that is caused by any event or circumstance beyond its reasonable control.

Limitation of Liability

Although we take every care to ensure accuracy, we make no warranties as to the accuracy of the information we place on our web pages. The extent of our liability for any breach of these terms and conditions shall be limited to the value of the goods ordered by you in the relevant transaction, however nothing in these terms and conditions shall exclude or limit BBCW's liability for death or personal injury as a result of BBCW's negligence.

Safe Shopping - secure guarantee

The BBC places great importance on maintaining the security of the information that you provide and for this reason we use advanced Internet security systems to safeguard your data. In addition, BBC Shop.com is protected by a Verisign SSL Certificate ensuring all data you send through, including your credit/debit card number, name and address, is encrypted and converted into code before it is securely transmitted over the internet.

Invalidity of Terms and Conditions

If for any reason part of these terms and conditions is unenforceable, the validity of the remaining terms and conditions shall not be affected.

Governing Law and Jurisdiction

Contracts between you and BBCW shall be governed by English Law and you and BBCW submit to the exclusive jurisdiction of the English courts.