Returns Policy

At BBC Shop we want to provide you with the best possible customer service. If you need to return your goods please follow our 3 Point Returns Policy:

1. Any product can be returned for whatever reason for a refund of the cost of the product as long as the product is returned in its original condition. Please ensure that software, DVD, video and audio products have unopened packaging and/or seals, unless the item is faulty.

2. You will be fully refunded, including return of Royal Mail Registered Delivery costs for the UK and proof of posting from Europe, for a product which is damaged, faulty or incorrectly shipped or any circumstance that is in our error.

3. The product must be received by our returns department and have been sent to us within 30 days of receipt, at the address shown below:

Returns Department
BBC Shop
Technicolor Unit A
Cosford Lane, Newbold
Rugby CV21 1QN
England

This returns policy is separate and additional to your right to cancel.