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1. Delivery timescales

All orders received through BBC Shop are processed and, if the stock is available, despatched within 1 working day of receiving the order. Therefore, your products will usually be with you in just a few days.

If you place your order before 12 noon Monday to Friday, the goods will be despatched the same day. Any orders received after 12 noon will be despatched the following working day.

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2. How quickly will my order arrive?

All orders received through BBC Shop are processed and, if the stock is available, despatched within 1 working day of receiving the order.

If you place your order before 12 noon Monday to Friday, the goods will be despatched the same day. Any orders received after 12 noon will be despatched the following working day.

All orders are either sent by 2nd class Royal Mail or for high value orders by courier (UK only) and should be with you in 3-5 days.

If you have any queries relating to product availability then contact our Customer Services team.

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3. Lost Packages

On rare occasions we do experience losses whilst in transit. Please allow 10 days for the package to arrive from the date of despatch. If this time elapses and the goods do not arrive, please contact your local post office to check that no goods are being held. In the unlikely event that the package is not being held, please contact our Customer Services team who will be happy to assist in sending a replacement.

Please be aware that if we are not contacted within 30 days, an insurance claim cannot be made and thus you will be unable to claim any loss from BBC Shop.

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4. Track an order

If the items despatched exceed 1.4kg or have a retail value greater than £75 the order will be sent using Parcel Force next day delivery. To check on the delivery of any Parcel Force order please contact our Customer Service Team at bbcshop@bbc.com

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Delivery Rates & Where To Deliver To


1. Delivery rates

The delivery costs for the UK are as follows:

UK Number of Products Internet Orders Phone/Mail/Fax
1 or more product Free Delivery Free Delivery

The delivery costs for the EU are as follows:

EU Number of Products Internet Orders Phone/Mail/Fax
1 £4.50 £5.50
Each additional product £2.00 £2.00

The delivery costs for the Rest of the World are as follows:

RoW Number of Products Internet Orders Phone/Mail/Fax
1 £7.50 £8.50
Each additional product £2.00 £2.00


The delivery charge will be displayed to you before you complete your order.

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2. Where we deliver to

Countries we deliver to include:

United Kingdom
Austria
Australia
Belgium
Bulgaria
Croatia
Cyprus
Czech Republic
Czechoslovakia (former)
Denmark
Estonia
Finland
France
Germany
Gibraltar
Greece
Guernsey
Hong Kong
Hungary
Iceland
Ireland
India
Indonesia
Isle of Man
Italy
Japan
Jersey
Korea (South)
Latvia
Liechtenstein
Lithuania
Luxembourg
Malaysia
Malta
Netherlands
New Zealand
Northern Ireland
Norway
Poland
Portugal
Romania
Slovak Republic
Singapore
Slovenia
Spain
Sweden
Switzerland
Thailand

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1. Delivery to Europe

Europe orders will normally be delivered using Royal Mail International or International Recorded. If the items despatched exceed 2kg, the order will be sent using Parcelforce (please note that these orders will need to be signed for). As a guide, large hardback books and large DVD box sets will have a weight greater than 2kg meaning that goods will be sent via Parcel Force. For delivery to Europe please allow 5-7 business days. If you are out when we attempt to deliver your items, the delivery service will leave a collection card.

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2. Delivery to United Kingdom

UK orders will normally be delivered using Royal Mail. If the items despatched exceed 1.4kg or have a retail value greater than £75 the order will be sent using Parcelforce next day delivery (please note that these orders will need to be signed for). As a guide, large hardback books and large DVD box sets will have a weight greater than 1.4kg meaning that goods will be sent via Parcelforce. For delivery to the UK please allow 3-5 business days.

If the parcel will not fit through the letter box or you are out then the delivery service will leave a collection card.

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1. BBC Shop Packaging

Within the full range of packaging material all the card and paper is at least 60% recycled and all the packaging (the tape included) is 100% recyclable. We currently run a 0.04% damage to consumer rate with this packaging which is industry leading.

We also conform to the European Unionís waste management regulations with our packaging; the regulation controls the packaging we send to the consumer ensuring that it is as minimal as possible and that all parts can be recycled by the consumer.

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2. Different credit/debit card billing address

Your contact address must match your credit/debit card address. For this reason you may wish to provide a different delivery address.

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3. Items despatched by courier

In some instances the items you order will be delivered by courier (Parcelforce). If no one will be able to sign for the goods at your contact address you may wish to send the goods to an address where someone will be able to accept the goods during normal business hours, for example, a work address.

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4. Items sent as a gift

If the items you order are intended for a gift you may wish to have the goods delivered directly to the gift recipient, but have the receipt sent to your own address.

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