Frequently Asked Questions

Click on a topic below:

• Which countries does BBC Shop deliver to
• When Will My Order Arrive
• Can I order products that are out of stock
• How can I find out about BBC products that are not on the BB
• I have a faulty BBC product bought elsewhere, can I return to you
• Availability of Products
• What does backordered mean
• Why have I been charged more than once for postage & packing costs
• I ordered a magazine subscription but havent received my first copy yet what shall I do
• I have been charged for my order but it hasn't been despatched

For delivery to the United States and Canada visit BBC America Shop or BBC Canada Shop.

Countries we deliver to include:

United Kingdom
Austria
Australia
Belgium
Bulgaria
Cyprus
Czech Republic
Czechoslovakia (former)
Denmark
Estonia
Finland
France
Germany
Gibraltar
Greece
Guernsey
Hong Kong
Hungary
Iceland
Ireland
India
Indonesia
Isle of Man
Italy
Jersey
Korea (South)
Latvia
Liechtenstein
Lithuania
Luxembourg
Malaysia
Malta
Netherlands
New Zealand
Northern Ireland
Norway
Poland
Portugal
Romania
Slovak Republic
Singapore
Slovenia
Spain
Sweden
Thailand

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BBC Shop delivers direct to you - no fuss, no hassle, no delay!
BBC Shop is one of the fastest ways to receive BBC products online. 98% of all BBC Shop orders are despatched in 1 working day. Your order is despatched directly from the BBC Worldwide central warehouse. All orders are either sent by 1st class Royal Mail or by courier (UK only). On rare occasions we may run low on stock of non-BBC published items which are supplied externally and will manually adjust the delivery time accordingly. The estimated delivery will be shown on the product description page.

If you have any queries relating to product availability then contact our Customer Services team.

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Most items are only out of stock for a short period of time. You can still order a product that is temporarily out of stock and it will be despatched to you as soon as the stock arrives at our warehouse.

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BBC Shop endeavours to carry a wide and varying range of BBC products that are currently available. In some cases BBC Shop is unable to carry a particular product due to it no longer being available (ie. out of production) or due to continuing out of stock problems. If there is a product that you would like to find out about you can contact Customer Services using the Contact Us page.

Product queries will be dealt with as soon as possible, however, it is important to note that the majority of requested products are no longer available (out of production).

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Unfortuantely, unless the BBC product was bought from us we are unable to accept faulty returns. We suggest that you contact the shop or website that you bought the product from and arrange a return or replacement with them.

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• 1. Availability of Products

We despatch over 98% of all orders direct to your doorstep in one working day, so you won’t have long to wait.

Availability information for titles is listed on each individual product page. The majority of our products are despatched within 1 working day. On rare occasions a product may be available for despatch in 3-4 days, for example, or it may be temporarily unavailable. We will inform you by email if any products you have ordered are temporarily unavailable.

If a product is out of stock this will be clearly stated on the product detail page under the price information. You can still order a product that is temporarily out of stock and it will be despatched to you as soon as the stock arrives at our warehouse.

Some of our products are available for pre-order, to be delivered on the release date. In this instance, the 'Add to basket' button will be replaced with a 'Pre-order: add to basket' button so it is clear that the item is available for pre- order. Please Note: We do not charge your credit/debit card until your order is despatched.

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Backordered: this status will appear if the item is a pre-order and is not yet available to despatch or if the item is temporarily out of stock.

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If you have ordered an item that it a pre order, then an additional postage & packing cost will apply. However, if an item is out of stock and despatched separately from another product then you will only be charged once for postage & packing.

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The first issue of your magazine subscription may take a maximum of 4-6 weeks to receive in the post. If you would like to check your subscription details, please contact the BBC Magazine subscription customer service department on +44 (0) 1795 414 740 or by emailing bbccs@dovetailservices.com

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Please be assured that here at the BBC Online Shop we do not charge any orders until they have been despatched from our warehouse.

We send what is called an authorization request to your credit card company. Your credit card company verifies that the card is valid and that the amount of your transaction is available. If the card number is valid and the funds are available, they put an authorization hold on the funds. An authorization is only a hold on the funds for a possible future transfer. This hold is temporary, and if the transaction isn't settled it will expire without any action. It is not a completed transaction and no funds are transferred at that time.

Your credit card company may still show a temporary authorization hold on the funds after your transaction is completed. It can take several working days for them to process the void on the authorization. The time will vary from one company to the next. Unfortunately, many customer service people at the card companies don't understand the difference between a settled transaction and an authorization hold. They will tell you that it was a valid transaction.

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