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Which countries does BBC Shop deliver to


1. Which countries does BBC Shop deliver to?



Countries we deliver to include:

United Kingdom
Austria
Australia
Belgium
Bulgaria
Cyprus
Czech Republic
Czechoslovakia (former)
Denmark
Estonia
Finland
France
Germany
Gibraltar
Greece
Guernsey
Hong Kong
Hungary
Iceland
Ireland
India
Indonesia
Isle of Man
Italy
Jersey
Korea (South)
Latvia
Liechtenstein
Lithuania
Luxembourg
Malaysia
Malta
Netherlands
New Zealand
Northern Ireland
Norway
Poland
Portugal
Romania
Slovak Republic
Singapore
Slovenia
Spain
Sweden
Thailand

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When Will My Order Arrive


1. When Will My Order Arrive?

BBC Shop delivers direct to you - no fuss, no hassle, no delay!
BBC Shop is one of the fastest ways to receive BBC products online. 98% of all BBC Shop orders are despatched in 1 working day. Your order is despatched directly from the BBC Worldwide central warehouse. All orders are either sent by 2nd class Royal Mail or by courier (UK only). On rare occasions we may run low on stock of non- BBC published items which are supplied externally and will manually adjust the delivery time accordingly. The estimated delivery will be shown on the product description page.

If you have any queries relating to product availability then contact our Customer Services team.

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Can I order products that are out of stock


1. Can I order products that are out of stock?

Most items are only out of stock for a short period of time. You can still order a product that is temporarily out of stock and it will be despatched to you as soon as the stock arrives at our warehouse.

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How can I find out about BBC products that are not on the BB


1. How can I find out about BBC products not available

BBC Shop endeavours to carry a wide and varying range of BBC products that are currently available. In some cases BBC Shop is unable to carry a particular product due to it no longer being available (out of production) or due to continuing out of stock problems. If there is a product that you would like to find out about you can contact Customer Services using the Contact Us page.

Product queries will be dealt with as soon as possible, however, it is important to note that the majority of requested products are no longer available (out of production).

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I have a faulty BBC product bought elsewhere, can I return to you


1. I have a faulty BBC product bought elsewhere, can I return to you

Unfortunately, unless the BBC product was bought from us we are unable to accept faulty returns. We suggest that you contact the shop or website that you bought the product from and arrange a return or replacement with them.

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Availability of Products


1. Availability of Products

We despatch over 98% of all orders direct to your doorstep in one working day, so you won’t have long to wait.

Availability information for titles is listed on each individual product page. The majority of our products are despatched within 1 working day. On rare occasions a product may be available for despatch in 3-4 days, for example, or it may be temporarily unavailable. We will inform you by email if any products you have ordered are temporarily unavailable.

If a product is out of stock this will be clearly stated on the product detail page under the price information. You can still order a product that is temporarily out of stock and it will be despatched to you as soon as the stock arrives at our warehouse.

Some of our products are available for pre-order, to be delivered on the release date. In this instance, the 'Add to basket' button will be replaced with a 'Pre-order: add to basket' button so it is clear that the item is available for pre- order. Please Note: We do not charge your credit/debit card until your order is despatched.

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What does backordered mean


1. What does backordered mean

Backordered: this status will appear if the item is a pre-order and is not yet available to despatch or if the item is temporarily out of stock.

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Why have I been charged more than once for postage & packing costs


1. Why have I been charged more than once for postage & packing costs

If you have ordered an item that it a pre order, then an additional postage & packing cost will apply. However, if an item is out of stock and despatched separately from another product then you will only be charged once for postage & packing.

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I have been charged for my order but it hasn't been despatched


1. I have been charged for my order but it hasnt been despatched

Please be assured that here at the BBC Online Shop we do not charge your credit or debit card until your order has been despatched from our warehouse.

We send what is called an authorization request to your credit card company. Your credit card company verifies that the card is valid and that the amount of your transaction is available. If the card number is valid and the funds are available, they put an authorization hold on the funds. An authorization is only a hold on the funds for a possible future transfer. This hold is temporary, and if the transaction isn't settled it will expire without any action. It is not a completed transaction and no funds are transferred at that time.

Your credit card company may still show a temporary authorization hold on the funds after your transaction is completed. It can take several working days for them to process the void on the authorization. The time will vary from one company to the next. Unfortunately, many customer service people at the card companies don't understand the difference between a settled transaction and an authorization hold. They will tell you that it was a valid transaction.

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Competition T&Cs


1. Competition Terms & Conditions

1.Free prize draw is open to all residents of the UK aged 18 years or over except employees of BBC Shop or BBC Worldwide, their subsidiaries, agencies, members of their families and anyone professionally associated with the free prize draw.
2.The winners will be the first entries drawn at random from all received by the closing date and will be informed no later than 28 days after the closing date.
3.If the Promoter is unable to contact a winner within one month of the competition closing, the Promoter will offer the prize to a runner-up or re-offer the prize in any future BBC Shop competition. 4.Only one entry per person will be accepted. Bulk and/or multiple entries or entries through agents will not be accepted.
5.‘How to Enter’ forms part of these terms and conditions. It is a condition of entry that all rules are accepted as final and that the entrant agrees to abide by the rules. The Promoter’s decision as to the winner is final and no correspondence relating to the competition shall be entered into.
6.There is no cash alternative and the prize is not transferable.
7.The Promoter will only ever use an entrant’s personal details for the purpose of administering this prize draw, and will not publish them or provide them to anyone without permission. Read more about the BBC Privacy Policy.
8.For the name of the winner send an SAE clearly marked with the name of the prize, followed by the word 'Rules' to the Promoter's address below. Name of the winner requests must be submitted within 28 days of the closing date.
9.Events may occur that render the prize draw itself or the awarding of the prize impossible due to reasons beyond the control of the Promoter and the Promoter may at its absolute discretion vary or amend the promotion and the entrant agrees that no liability shall attach itself to the Promoter as a result thereof.
10.The Promoter excludes liability to the full extent permitted by law for any loss, damage or injury occurring to the participant arising from his or her entry into the competition or occurring to the winner(s) arising from his or her acceptance of a prize.
11.No purchase is necessary to enter the prize draw.
12.The prize draw is subject to the laws of England.

Promoter: BBC Shop, BBC Worldwide Limited, Media Centre, 201 Wood Lane, London W12 7TQ

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