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• Privacy Policy
• Security Policy
• Terms & Conditions
• Verified by Visa and Mastercard SecureCode

• 1. Read our privacy policy here

Read our privacy policy here

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• 1. Credit/Debit Card Security
• 2. How safe are my details when I place an order?

Shopping at BBC Shop is safe and guaranteed. All the information that you enter is private and secure. The BBC places great importance on maintaining the security of the information that you provide and for this reason we use advanced Internet security system to safeguard your data. All the data that you send through, including your name and address, is encrypted and converted into code before it is transmitted across the Internet. Therefore in the extremely unlikely event that the data should be intercepted, it would be encrypted and difficult to decipher.

The BBC Shop also checks the authenticity of the credit card details when they are entered.

In the event of unauthorised use of your credit card or debit card most banks and credit card companies either cover the charges that result or may limit your liability to £50.

Do not send credit/debit card details via standard email, as this is not secure, please use the online shop or telephone us to place your order. In the unlikely event of unauthorised card use please be sure to contact your card issuer immediately as per your contractual arrangement with them.

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BBC Shop places great importance on maintaining the security of the information that you provide and for this reason we use advanced Internet security systems to safeguard your data. In addition, BBC Shop.com is protected by a GeoTrust Certificate ensuring all data you send through, including your credit/debit card number, name and address, is encrypted and converted into code before it is securely transmitted over the internet. Therefore in the extremely unlikely event that the data should be intercepted, it would be encrypted and difficult to decipher.

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• 1. Introduction to Terms & Conditions
• 2. Who are we?
• 3. Our Contact Details
• 4. Service Availability
• 5. Your Status
• 6. Our Contract
• 7. Availability and Delivery goods
• 8. Risk and Title
• 9. Price and Payment
• 10. Returns and Refunds
• 11. Downloads
• 12. Copyright
• 13. Force majeure
• 14. Limitation of Liability
• 15. Safe Shopping - secure guarantee
• 16. Transfer of Rights and Obligations
• 17. Privacy
• 18. Waiver
• 19. Entire Agreement
• 20. Invalidity and Governing Law & Jurisdiction

This page (together with the documents referred to on it) sets out the terms and conditions on which we supply the goods and services listed on our website at www.bbcshop.com (BBC Shop). Please read these terms and conditions carefully before ordering any goods or services from BBC Shop. You should understand that by ordering any of our goods or services, you agree to be bound by these terms and conditions.

Each time you make a purchase from BBC Shop, you will need to indicate your acceptance of these terms by clicking on the button marked "I Accept" during the checkout process. Please understand that if you refuse to accept these terms and conditions, you will not be able to order any goods or services from our site.

The terms and conditions are subject to change at any time, and it is your responsibility to check these terms and conditions regularly before ordering goods in case there are any changes.

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BBC Shop is a division of BBC Worldwide Limited and the BBC Shop site is operated under licence by BBCW (BBCW, We, Us) a company incorporated in England and Wales under company number 1420028, whose registered office is at Woodlands, 201 Wood Lane, Media Centre, London, W12 7TQ. Our VAT number is 333289454.

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If you have any questions regarding BBC Shop, its goods, services or an order that you have placed, please contact us by: (a) emailing us at bbcshop@bbc.co.uk; (b) completing the feedback form available here; (c) calling us on 0844 848 9799 (Monday - Friday 08:30-18:00 - all UK calls will be charged at national rates); or (d) by faxing us on 01795 414 555.

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Our site is only intended for use by people resident in the Serviced Countries. We do not accept orders from individuals outside of those countries. Please review our Serviced Countries page before ordering any goods/services from us.

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By placing an order through our site, you warrant that:

• (a) you are legally capable of entering into binding contracts;
• (b) you are at least 18 years old; and
• (c) the information given on your order form is complete and accurate.

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All orders are subject to acceptance by us and availability of the requested item(s). After placing an order, you will receive an email from us acknowledging that we have received your order. It will state what the item(s) you have ordered are, the cost (including VAT and postage and packaging) and delivery and invoice details. If your order has been unsuccessful, you will be made aware of the reason why and possible explanations. Please note that this acknowledgment email does not mean that your order has been accepted – your order constitutes an offer to us to purchase goods or services. All orders are subject to acceptance by us and we will confirm such acceptance by sending you an email confirming that we have dispatched the item(s) to you (the Dispatch Confirmation). That email shall represent our legal acceptance of the offer you made to purchase the item(s) and the contract between us (the Contract) will only be formed when we send you the Dispatch Confirmation.

If we confirm to you that some but not other item(s) that you have ordered have been dispatched, those item(s) that have not been dispatched will not form part of the Contract. In the event of any change, such as a change in price or expected delivery date between completion of your order and Contract formation, we shall inform you and you shall at that point have the right to either (i) accept such change (in which case your email reply will represent a new offer which we will accept upon notification of dispatch) or (ii) reject such change (in which case your email reply will represent a withdrawal of your order, or the relevant part of your order as the case may be).

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Availability information and delivery times are clearly displayed on the site next to each individual goods/service. If no delivery date is specified, your order will be fulfilled within 30 days of the date of the Dispatch Confirmation, unless there are exceptional circumstances.

If BBCW has insufficient stock to deliver the goods you have ordered, BBCW will not charge your credit card until the date your order is sent to you. BBCW will inform you by e-mail at the address given in your order form and any sum which may have been credited from your credit card will be re-credited to you no later than 30 days after the date of your order.

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The goods will be at your risk from the time of delivery.

Ownership of the goods will only pass to you when we receive full payment of all sums due in respect of the goods, including delivery charges.

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BBC Worldwide aims to ensure that the pricing of goods and services on BBC Shop is correct at all times. However, the web pages may not always accurately reflect the correct details at the moment at which you place your order. BBC Worldwide reserves the right to change prices without prior notice at any time prior to dispatch. BBC Worldwide cannot confirm the price of an item until your order is accepted via the Dispatch Confirmation. For information on Pre-Orders, please click here.

All prices include VAT but exclude delivery costs, which will be added to the total amount.

All credit and charge card holders are subject to validation checks and authorisation by the card issuer. If the issuer of your payment card refuses to authorise payment to us, your order will not be accepted and BBCW will not be liable for any delay or non-delivery. For information on Payment options click here.

Goods dispatched by BBC Shop to addresses outside of the European Union are generally not subject to VAT.

If you order goods for delivery outside the UK, they may be subject to import duties and taxes which are levied when the delivery reaches the specified destination. You will be responsible for payment of any such import duties and taxes. Please note that we have no control over these charges and cannot predict their amount. Please contact your local customs office for further information before placing your order.

Please also note that you must comply with all applicable laws and regulations of the country for which the products are destined. We will not be liable for any breach by you of any such laws.

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Your statutory rights as a consumer are not affected if, for any reason, you wish to return any goods bought from BBC Shop within thirty days of the day after the date the item is delivered (by law, customers in the European Union have the right to withdraw from the purchase of an item within seven working days of the day after the date the item is delivered). This applies to all of our goods except for digital items where the item has been downloaded (for further information, please refer to the “Downloads” section of these Terms and Conditions below).

Where you have validly exercised your rights to withdraw from any purchase you will receive a full refund of the price paid for the goods in accordance with our refunds policy.

Please note that we only accept returns for any non-faulty items that are returned in their original condition and which have not been worn/used.

In the case of CDs, DVDs, videos, video games and any other audio, video, multimedia or software products sold in hard copy form, your right to cancel and return the goods as set out above only applies where such products are unopened and the seal on the goods remains unbroken. We can only accept the return of opened items if they are faulty. In the case of electronic products please see.

Please see the full Returns policy for more information. For information on your right to cancel click here.

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Digital files, including without limitation download to own films, digital audio and digital music files ("Downloads") will only be made available for you to download once your payment has been authorised. No contract of any kind between you and BBCW is formed unless and until you make payment for the Downloads.

PLEASE NOTE: in order to access any Download from BBC Shop, you will need to download the BBC Shop Download Manager ("Download Manager"). If you do not download the Download Manager you will not be able to download and access the files you have purchased. The Download Manager may be downloaded at any time, including after purchase. Please refer to the BBC Shop Help pages relating to Downloads for further information.

You may only use the Downloads for personal, non-commercial purposes. Additional information and restrictions on what you are entitled to do with each Download (your "Usage Rights") are stated on the Download Product Page. For further information please refer to the Help page. Except for your Usage Rights, any copying, reproduction, lending or hiring, public performance, broadcasting or any other form of distribution of the Downloads is prohibited and will constitute copyright infringement. You acknowledge that the Downloads include security technology which ensures that they may only be used in accordance with the Usage Rights. For further information please refer to the Help page.

You may not cancel any purchase of a Download after your payment has been confirmed and may only return a Download if it is defective. If you are unable to complete the download process or wish us to provide a replacement for a file that is defective please contact our helpdesk and, where this is due to our default, we will replace or refund the Download.

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All rights, including copyright, in the content of the BBC Shop web pages are owned, licensed to or controlled for these purposes by BBCW. In accessing BBCW's web pages, you agree that you may only download the content for your own individual and non-commercial use. You are not permitted to copy, broadcast, download, store (in any medium), transmit, show or play in public, adapt or change in any way the content of these BBC Shop web pages for any other purpose whatsoever without the prior written permission of BBCWW.

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BBCW shall have no liability to you for any failure to deliver goods you have ordered or any delay in doing so or for any damage or defect to goods delivered that is caused by any event or circumstance beyond its reasonable control.

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Although we take ever care to ensure accuracy, we make no warranties as to the accuracy of the information we place on our web pages. The extent of our liability for any breach of these terms and conditions shall be limited to the value of the goods ordered by you in the relevant transaction, however nothing in these terms and conditions shall exclude or limit BBCW’s liability for death or personal injury as a result of BBCW’s negligence.

We accept no liability to you for any failure to deliver goods you have ordered or any delay in doing so or for any damage or defect to any item delivered that is caused by any event or circumstance beyond our reasonable control.

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BBCW places great importance on maintaining the security of the information that you provide and for this reason we use advanced Internet security system to safeguard your data. In addition, we are VeriSign secured and have a VeriSign SSL Certificate. All the data that you send through, including your credit/debit card number and name and address, is encrypted and converted into code before it is transmitted across the Internet. Therefore in the extremely unlikely event that the data should be intercepted, it would be encrypted and difficult to decipher.

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The contract between you and BBCW is binding on you and us and on our respective successors and assigns. You may not transfer, assign, charge or otherwise dispose of a Contract, or any of your rights or obligations arising under it, without our prior written consent. We may transfer, assign, charge, sub-contract or otherwise dispose of a Contract, or any of our rights or obligations arising under it, at any time during the term of the Contract.

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We take your privacy very seriously and are registered under the Data Protection Act. BBCW collects and processes data in accordance with our Privacy Policy. By using BBC Shop you consent to such collection and processing and you warrant that all data provided by you is accurate.

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If we fail, at any time during the term of a Contract, to insist upon strict performance of any of your obligations under the Contract or any of these terms and conditions, or if we fail to exercise any of the rights or remedies to which we are entitled under the Contract, this shall not constitute a waiver of such rights or remedies and shall not relieve you from compliance with such obligations. A waiver by us of any default shall not constitute a waiver of any subsequent default.

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These terms and conditions and any document expressly referred to in them represent the entire agreement between us in relation to the subject matter of any Contract and supersede any prior agreement, understanding or arrangement between us, whether oral or in writing.

We each acknowledge that, in entering into a Contract, neither of us has relied on any representation, undertaking or promise given by the other or be implied from anything said or written in negotiations between us prior to such Contract except as expressly stated in these terms and conditions.

Neither of us shall have any remedy in respect of any untrue statement made by the other, whether orally or in writing, prior to the date of any Contract (unless such untrue statement was made fraudulently) and the other party´s only remedy shall be for breach of contract as provided in these terms and conditions.

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If for any reason part of these terms and conditions is unenforceable, the validity of the remaining terms and conditions shall not be affected.

Contracts between you and BBCW shall be governed by English law and you and BBCW submit to the non-exclusive jurisdiction of the courts of England and Wales.

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• 1. Visa and Mastercard SecureCode

Verified by Visa and Mastercard SecureCode are new services that protect your card details with a personal password in order to provide greater security to online shoppers.

In order for Verified by Visa and Mastercard Secure Code to work, you will need to register your card with a password (which will be known only by you). You only need to do this once, then whenever you use the card to shop online, you will be asked to enter the password during the checkout process.

If you are not already registered for Verified by Visa or Mastercard Secure Code, you may be asked by your bank to register your card during the BBC Shop online checkout process and you will be directed to your bank's website to do so. If you would like to register your card without placing an order online at BBC Shop, you will need to contact the bank that issued your credit card.

If you have previously registered for Verified by Visa or Mastercard Secure Code, you will be prompted to enter your password when placing your order online at BBC Shop.

For further information regarding these services visit:

Verified by Visa click here.

Mastercard Secure please click here.

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