Useful Information

Click on a topic below:

• Payment Information
• BBC Shop Vouchers & Gift Certificates
• Pricing
• DVD & Video Information
• Closed Captions
• Been on a BBC Show? Want a copy?
• Abbreviations
• About BBC Shop
• Become an affiliate
• Gift wrapping
• RSS Feeds

• 1. Cards that are Accepted
• 2. Credit/Debit Card Security
• 3. Entering Credit/Debit Card Information
• 4. Expiry Date on Payment Card
• 5. Frequent Mistakes
• 6. Saving your payment details
• 7. What is a Security Code?

BBC Shop accepts most major credit/debit cards including:



Please note that American Express and Diners Club cards are not accepted over the BBC Shop website at present.

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Shopping at BBC Shop is safe and guaranteed. All the information that you enter is private and secure. The BBC places great importance on maintaining the security of the information that you provide and for this reason we use advanced Internet security systems to safeguard your data. In addition, BBC Shop.com is protected by a Verisign SSL Certificate ensuring all data you send through, including your credit/debit card number, name and address, is encrypted and converted into code before it is securely transmitted over the internet.

The BBC Shop also checks the authenticity of the credit card details when they are entered.

In the event of unauthorised use of your credit card or debit card most banks and credit card companies either cover the charges that result or may limit your liability to £50.

Do not send credit/debit card details via standard email, as this is not secure, please use the online shop or telephone us to place your order. In the unlikely event of unauthorised card use please be sure to contact your card issuer immediately as per your contractual arrangement with them.

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BBC Shop uses an advanced Internet security system to safeguard your data. Therefore the card details and type must be entered exactly as they are on your card in order to be accepted.

If there is an error in the way you have entered your payment details you will be shown an error message once you click on the ‘Place Your Order’ button. Once this is completed you will be able to proceed with payment and completion of your order by clicking on the ‘Place Your Order’ button again.

If you get the error message: 'Invalid credit card number or amount. Credit Card not authorised':

• please check that the details you have entered are correct. See Frequent Mistakes.
• check with your bank to see if there is a problem with your card or balance.

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Please ensure that the expiry date of your payment card is after the anticipated despatch date of your order. Payment is taken at the point of despatch for goods and in the event that the payment card has expired we will be unable to take payment and fulfil your order.

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When entering your card details please ensure that you check the following:

• You have entered the correct card type (eg Mastercard, Visa, Switch)
• You have entered the card number correctly (the card number is the longest number shown on the front of your card)
• You have used the correct cardholders name
• You have entered the expiry and valid from dates correctly
• You have entered the security code correctly, ie. the last 3 numbers printed on the back of your card. American Express cardholders should enter the four-digit number printed on the front of the card, above the account number. Click here for more information on the Customer Service team.

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  6. Saving your payment details

  If you save your payment details it will make your Checkout process easier in future. Once your payment details are entered, your details will be stored securely in your account and you will not have to re-enter them again when you place your next order. If you do not wish to save your details please tick the box.

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  7. What is a Security Code?

  The card security code is a unique three or four-digit number printed on your debit/credit card. This number is not embossed on the card and hence not printed on receipts - making it difficult for anyone other than the genuine cardholder, to know it.
  
  Some card issuers refer to this number as the "Card Security Code" others as the "personal security code" and others as "Card Verification Value".
  
  Some cards, many UK-issued cards for example, have a three-digit number printed at the top of the signature strip on the reverse of the card.
  
  Others, American Express cards for example, have a four-digit number printed on the front of the card, above the account number. See below:
  
  
  
  

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• 1. Redeem or buy a Gift Certificate
• 2. Using a BBC Shop Voucher

How to redeem your Gift Certificate:

• Go to www.bbcshop.com.
• Select the items you wish to purchase and add them to your basket.
• Go through the checkout process until you get to the final order summary page.
• Click on the 'Gift Certificate' link in the 'Additional Services' section and copy in the gift certificate claim code exactly as shown on your emailed Gift Certificate.
• Click 'Continue'. This will apply the gift certificate.
• If the value of your order is higher than the value of the gift certificate, you will need to pay the difference using a credit/debit card.
• If the value of your order is lower than the value of the gift certificate, the balance will be added to your account with BBC Shop.com, and you can use it on future visits.

If you forget to click on the 'Gift Certificate' link, cancel your order and start again. Once your order has been submitted and paid for by means other than a certificate, you are unable to retrospectively use your gift certificate to offset that cost.

How to purchase a Gift Certificate:

To purchase a Gift Certificate, click on the Gift Certificate section on the homepage. You will be taken to a page where you can fill out the recipients details, the value of the certificate, the message and your name.

Read and agree to the Gift Certificate Terms and Conditions, then click the 'Continue' button and purchase it like any other product.

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If you have a promotional voucher/coupon which entitles you to a discount off your order, you can enter this from the final order summary page.

Click on the 'Redeem a promotion code' link in the 'Additional Services' section of this page and you will be taken to a page where you should enter the promotion code and click 'Continue'. Any discount that is applicable will then be applied to your order and show as a discount.

Please check the conditions of your voucher if it does not appear to work on your order as some have special conditions.

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• 1. Price of Products
• 2. Price promotions and special offers
• 3. Staff & corporate discounts

All prices, including the prices subject to price promotions and special offers are valid for the period of which they are displayed on the site. However, once an order is placed we do not change the price to the customer of the item ordered and the price will always be confirmed prior to the completion of an order.

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BBC Shop brings you exciting offers and price promotions on both new and existing products. Prices displayed throughout the site will include any applicable discount. Any discounts offered on a product will be displayed on the product information page.

If you find a product that is discounted, simply order in the usual way and the reduced price will appear in your shopping basket.

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BBC Shop offers discounts to selected corporate partners and BBC staff. In order to receive your discount* you will need to log on to BBC Shop from your computer at work (or using a work connection).

For information on corporate discounts contact bbcshop@bbc.co.uk

There is no minimum spend required and purchases can be made using either Visa, MasterCard, Switch, Solo or Delta.

*Terms and Conditions apply: This offer is not valid with any other promotion unless explicitly stated. The discount is only applicable to BBC products published by BBC Worldwide and any affiliated companies (currently 2Entertain, Pearsons, Random House and BBC Audio). The discount does not apply to any charity products, licensed products such as toys, gift wrap, gift certificates or post & packing. Third party products may be included from time to time but this is at the discretion of BBC Shop and we reserve the right to cancel or alter the availability of such offers at any time. Standard BBC Shop Terms and Conditions apply; see www.bbcshop.com/terms. This does not affect your UK statutory rights.

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• 1. DVD Regional Coding
• 2. Video Certification
• 3. Why are BBC DVD's not Region Free?

All Digital Versatile Discs on BBC Shop are Region Two (2) and Four (4) format only.

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All BBC videos are recorded in 625 PAL, the correct standard for the UK and all EU destinations.

UNIVERSAL - Particularly suitable for young children
UNIVERSAL
PARENTAL GUIDANCE - General viewing, but some scenes may be unsuitable for young children
12 - Suitable for persons 12 years and over
15 - Suitable for persons 15 years and over
18 - Suitable for persons 18 years and over

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The main reason is to prevent parallel imports. A secondary reason is that "All Regions" is not actually recognised by the industry's DVD Forum.

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• 1. What are closed captions?

Many pre-recorded video tapes have subtitles for deaf and hard of hearing people. These are specially coded subtitles called 'closed-caption subtitles'.

People who do not have a closed caption decoder can watch the same video, but will not see the subtitles.

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• 1. If these sort of questions apply to you

If these sort of questions apply to you:

• I was on Blue Peter and my grandma would like a copy
• I did an interview for Radio Four’s Today programme and would like a copy
• My company logo was featured on Newsnight and I would like a copy for internal reference

You can apply for (you may not necessarily get one) a video or audio cassette copy of your 5 minutes of fame!

Simply email: contributor.access@bbc.co.uk

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• 1. Abbreviations used on BBC Shop

• R/I - Re-issue
• B/W - Black and White
• Dbl - Double
• HB - Hardback
• PB - Paperback
• LB - Laminated Board
• (2) - Two cassettes/videotapes
• SDH - Subtitles for the Deaf & Hard of Hearing
• Unabridged - Audio readings containing the original content; not condensed.

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• 1. What is BBC Shop?

BBC Shop is a multi-channel retailer selling over 3,000 products at any one time including books, dvds, videos, audiobooks, toys and more. 98% of orders are delivered within one working day. BBC Shop provides easy and convenient access to the complete range of BBC Worldwide published products, plus selected BBC-related products that are published by third parties.
You can purchase through any of the following channels:

Online:
www.bbcshop.com
Telephone:
8.30am-6pm Monday to Friday UK 0844 848 9799 (Charged at the national rate)
Outside UK +44 1795 414 989
Fax: +44 (0)1795 414 555

Mail: BBC Shop,
PO Box 308,
Sittingbourne,
Kent
ME9 8LW,
United Kingdom

In-store : For more information visit our store page here

BBCShop.com Registered address: BBC Worldwide, 80 Woodlane, London W12 0TT
Company Registration number: 1420028
VAT Number: GB 33 2894 54

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• 1. About the BBC Shop Affiliate Programme

To learn more about our affiliate program please click here.

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• 1. Gift Wrapping Service

If you would like items to be gift wrapped, click on the 'Gift Wrapping' link in the 'Additional Services' section of the Order Summary page. You will be taken to a page where you can select the items you wish to gift wrap (gift wrap costs £1.95 per item). You can also type a personal message against each gift wrapped item. This will appear on a gift tag that will be attached to the appropriate item in the order.

Don’t worry we won’t spoil the surprise! The despatch note is wrapped inside with the product (without the price appearing). A confirmation of your order will be sent to you in the post.

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• 1. BBC Shop RSS Feeds

RSS stands for Really Simple Syndication or Rich Site Summary. These feeds contain links and descriptions of products and are updated as the website is updated.

Readers can view the content of the RSS feeds using specialist RSS readers, either on the desktop or online, which allow feeds to be viewed from multiple sources.

To use our RSS feeds follow these easy steps:

Step one - Click on the BBC Shop RSS feed of your choice. Copy the address from your browser window. Use this address to view the feed using your chosen reader. Repeat until you have all of the feeds you need.

Step Two - Your RSS feed reader should now automatically update with your chosen BBC Shop feed.

Add RSS Feeds for BBC Shop using the following links:

All New Releases:

http://www.dapper.net/services/BBCShopAllNewReleases

DVD New Releases:

http://www.dapper.net/services/BBCShopNewDVDReleases

CD New Releases:

http://www.dapper.net/services/BBCShopNewCDReleases

Book New Releases:

http://www.dapper.net/services/BBCShopNewBooksReleases

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