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1. Cards that are Accepted

BBC Shop accepts most major credit/debit cards including:

We accept Mastercard, Switch/Maestro, Delta, Visa and Visa Electron

Please note that Cheques, Electron, Maestro, American Express and Diners Club cards are not accepted on the BBC Shop website at present. We are also unable to accept International Maestro Cards for Telephone or Mail Orders.

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2. Credit/Debit Card Security

Shopping at BBC Shop is safe and guaranteed. All the information that you enter is private and secure. The BBC places great importance on maintaining the security of the information that you provide and for this reason we use advanced Internet security systems to safeguard your data. In addition, BBC Shop.com is protected by a GeoTrust approved and have a GeoTrust True Business ID Certificate ensuring all data you send through, including your credit/debit card number, name and address, is encrypted and converted into code before it is securely transmitted over the internet.

The BBC Shop also checks the authenticity of the credit card details when they are entered.

In the event of unauthorised use of your credit card or debit card most banks and credit card companies either cover the charges that result or may limit your liability to £50.

Do not send credit/debit card details via standard email, as this is not secure, please use the online shop or telephone us to place your order. In the unlikely event of unauthorised card use please be sure to contact your card issuer immediately as per your contractual arrangement with them.

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3. Entering Credit/Debit Card Information

BBC Shop uses an advanced Internet security system to safeguard your data. Therefore the card details and type must be entered exactly as they are on your card in order to be accepted.

If there is an error in the way you have entered your payment details you will be shown an error message once you click on the ‘Place Your Order’ button. Once this is completed you will be able to proceed with payment and completion of your order by clicking on the ‘Place Your Order’ button again.

If you get the error message: 'Invalid credit card number or amount. Credit Card not authorised':

  • please check that the details you have entered are correct. See Frequent Mistakes.
  • check with your bank to see if there is a problem with your card or balance.

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4. Expiry Date on Payment Card

Please ensure that the expiry date of your payment card is after the anticipated despatch date of your order. Payment is taken at the point of despatch for goods and in the event that the payment card has expired we will be unable to take payment and fulfil your order.

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5. Frequent Mistakes

When entering your card details please ensure that you check the following:

  • You have entered the correct card type (eg Mastercard, Visa, Switch)
  • You have entered the card number correctly (the card number is the longest number shown on the front of your card)
  • You have used the correct cardholders name
  • You have entered the expiry and valid from dates correctly
  • You have entered the security code correctly, ie. the last 3 numbers printed on the back of your card. American Express cardholders should enter the four-digit number printed on the front of the card, above the account number. Click here for more information on the Customer Service team.

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    6. Saving your payment details

    If you save your payment details it will make your Checkout process easier in future. Once your payment details are entered, your details will be stored securely in your account and you will not have to re-enter them again when you place your next order. If you do not wish to save your details please tick the box.

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    7. What is a Security Code?

    The card security code is a unique three or four-digit number printed on your debit/credit card. This number is not embossed on the card and hence not printed on receipts - making it difficult for anyone other than the genuine cardholder, to know it.

    Some card issuers refer to this number as the "Card Security Code" others as the "personal security code" and others as "Card Verification Value".

    Some cards, many UK-issued cards for example, have a three-digit number printed at the top of the signature strip on the reverse of the card.

    Others, American Express cards for example, have a four-digit number printed on the front of the card, above the account number. See below:

    Security Code

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    8. Paypal

    BBC Shop also accepts Paypal. For more information on Paypal and how it works click here.

    Please note when purchasing a pre-order using PayPal your account will be debited on checkout.

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1. Price of Products

All prices, including the prices subject to price promotions and special offers are valid for the period of which they are displayed on the site. However, once an order is placed we do not change the price to the customer of the item ordered and the price will always be confirmed prior to the completion of an order.

Pre-orders
Be one of the first to own, you can make sure you receive a title that has not yet been released by placing a pre-order and we will despatch your item to you once we receive stock from the publisher. If you pay by credit or debit card you will not be charged until your order is ready for despatch. Please note if you use your PayPal account then your account will be debited immediately.

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2. Price promotions and special offers

BBC Shop brings you exciting offers and price promotions on both new and existing products. Prices displayed throughout the site will include any applicable discount. Any discounts offered on a product will be displayed on the product information page.

If you find a product that is discounted, simply order in the usual way and the reduced price will appear in your shopping basket.

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3. Staff & corporate discounts

BBC Shop offers discounts to selected corporate partners and BBC staff. In order to receive your discount* you will need to log on to BBC Shop from your computer at work (or using a work connection).

For information on corporate discounts contact bbcshop@bbc.com

There is no minimum spend required and purchases can be made using either Visa, MasterCard.

*Terms and Conditions apply: This offer is not valid with any other promotion unless explicitly stated. The discount is only applicable to BBC products published by BBC Worldwide and any affiliated companies (currently 2Entertain, Pearsons, Random House and BBC Audio). The discount does not apply to any charity products, licensed products such as toys, gift wrap, gift certificates or post & packing. Third party products may be included from time to time but this is at the discretion of BBC Shop and we reserve the right to cancel or alter the availability of such offers at any time. Standard BBC Shop Terms and Conditions apply; see www.bbcshop.com/terms. This does not affect your UK statutory rights.

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1. DVD Regional Coding

All Digital Versatile Discs on BBC Shop are: Region Two (2) or Region Two (2) and Four (4). Some DVDs may be Region Zero (0).

Regional Code Countries
1 USA, Canada & US Territories
2 Europe, Japan, South Africa, Middle East (including Egypt)
3 South East Asia, East Asia (including Hong Kong but not China)
4 Australia, New Zealand, Mexico, Central & South America, Caribbean and Pacific Islands.
5 Former Soviet Union, Indian Subcontinent, Africa, North Korea, and Mongolia
6 China (excluding Hong Kong)
0 Region Free

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2. Video Certification

All BBC videos are recorded in 625 PAL, the correct standard for the UK and all EU destinations.

UNIVERSAL - Particularly suitable for young children
UNIVERSAL
PARENTAL GUIDANCE - General viewing, but some scenes may be unsuitable for young children
12 - Suitable for persons 12 years and over
15 - Suitable for persons 15 years and over
18 - Suitable for persons 18 years and over

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3. Why are BBC DVD's not Region Free?

The main reason is to prevent parallel imports. A secondary reason is that "All Regions" is not actually recognised by the industry's DVD Forum.

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1. Subtitles and Closed Captions

The majority of DVDs on BBC Shop have subtitles for deaf and hard of hearing people. However, some early DVD releases have closed captions. These are specially coded subtitles called 'closed-caption subtitles'. Closed captions can only be viewed with a decoder. People who do not have a closed caption decoder can watch the same DVD but will not see the subtitles. For more information please refer to the product pages.

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Been on a BBC Show? Want a copy?


1. If these sort of questions apply to you

If you've made a significant contribution to a BBC TV or radio programme (for example, if you were a performer or a member of the production team), you can request a contributor's copy of the show if it is held in the archives. Visit the Contributor Access Terms & Conditions for eligibility information and to apply online.

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1. Abbreviations used on BBC Shop

  • R/I - Re-issue
  • B/W - Black and White
  • Dbl - Double
  • HB - Hardback
  • PB - Paperback
  • LB - Laminated Board
  • (2) - Two cassettes/videotapes
  • SDH - Subtitles for the Deaf & Hard of Hearing
  • Unabridged - Audio readings containing the original content; not condensed.

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About BBC Shop


1. What is BBC Shop?

BBC Shop is a multi-channel retailer selling over 6,500 products at any one time including DVDs, Books, Audiobooks, Toys, Clothing and more. 98% of orders are delivered within one working day. BBC Shop provides easy and convenient access to the complete range of BBC Worldwide published products, plus selected BBC-related products that are published by third parties.
You can purchase through any of the following channels:

Online:
www.bbcshop.com
Telephone:
8.30am-6pm Monday to Friday UK 0844 846 1417 (Charged at the national rate)
Outside UK +44 1795 414 989
Fax: +44 (0)1795 414 555

Mail: BBC Shop
Technicolor Unit A
Cosford Lane
Newbold
Rugby CV21 1QN
United Kingdom

In-store : For more information visit our store page here

BBC Shop is part of BBC Worldwide, the commercial arm of the BBC. Our mission is to maximise profits on behalf of the BBC by creating, acquiring, developing and exploiting media content and media brands around the world. We are self-funded and return profits to the BBC to be reinvested in programmes and services to help keep the UK licence fee as low as possible.

BBCShop.com Registered address: BBC Worldwide, Media Centre, 201 Wood Lane, London W12 7TQ
Company Registration number: 1420028
VAT Number: GB 333289454

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Become an affiliate


1. About the BBC Shop Affiliate Programme

To learn more about our affiliate program please click here.

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1. BBC WORLDWIDE CODE OF ETHICAL POLICY

BBC Shop.com is a part of BBC Worldwide (BBCW)

BBCW is committed to ensuring a high standard of ethical and environmental trade practices, including the provision of safe working conditions and the protection of workers rights, across its global businesses. BBCW conducts its business globally in accordance with the provisions of this Code of Ethical Policy and expects its Suppliers to observe the Code's provisions and to demonstrate a similar commitment to an ongoing programme of ensuring and, where necessary, improving, ethical and environmental practices.

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1. BBC Worldwide’s anti fraud and corruption code of conduct

1. BBC Worldwide’s anti fraud and corruption code of conduct

BBC Worldwide is committed to the highest standards of ethics, honesty, openness and accountability.

View our policy here

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Gift wrapping


1. Gift Wrapping Service

If you would like items to be gift wrapped, click on the 'Gift Wrapping' link in the 'Additional Services' section of the Order Summary page. You will be taken to a page where you can select the items you wish to gift wrap (gift wrap costs £1.95 per item). You can also type a personal message against each gift wrapped item. This will appear on a gift tag that will be attached to the appropriate item in the order.

Don’t worry we won’t spoil the surprise! The despatch note is wrapped inside with the product (without the price appearing). A confirmation of your order will be sent to you in the post.

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Recycling of electrical and electronic equipment


1. Recycling electrical and electronic equipment

Every year we throw away around 2 million tonnes of electrical items, making it one of the fastest growing waste streams in the UK. The Waste Electronic and Electrical Equipment (WEEE) Regulations aims to reduce the amount being sent to landfill, and help reduce your impact on the environment by providing facilities to deposit old electrical and electronic items at sites across the UK, free of charge.

Items and toys classified as WEEE have the crossed out wheelie bin symbol, which means they should not be thrown away with domestic rubbish. Batteries also come under this category.




To find your nearest recycling site contact your local council, or visit www.recycle-more.co.uk and type in your postcode.

Thank you for helping the environment.

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RSS Feeds


1. BBC Shop RSS Feeds

RSS stands for Really Simple Syndication or Rich Site Summary. These feeds contain links and descriptions of products and are updated as the website is updated.

Readers can view the content of the RSS feeds using specialist RSS readers, either on the desktop or online, which allow feeds to be viewed from multiple sources.

To use our RSS feeds follow these easy steps:

Step one - Click on the BBC Shop RSS feed of your choice. Copy the address from your browser window. Use this address to view the feed using your chosen reader. Repeat until you have all of the feeds you need.

Step Two - Your RSS feed reader should now automatically update with your chosen BBC Shop feed.

Add RSS Feeds for BBC Shop using the following links:

All New Releases:

http://www.dapper.net/services/BBCShopAllNewReleases

DVD New Releases:

http://www.dapper.net/services/BBCShopNewDVDReleases

CD New Releases:

http://www.dapper.net/services/BBCShopNewCDReleases

Book New Releases:

http://www.dapper.net/services/BBCShopNewBooksReleases

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