Cancelling downloads

After you have confirmed your purchase it is not possible to cancel it with the BBC Shop, so please choose carefully.

However, it is possible to cancel the download in the Download Manager after your purchase has been confirmed. This will cancel your download NOT your purchase. We strongly recommend that you DO NOT cancel a download once it commences unless you believe it to be incorrect. Please contact us immediately in this instance.

The 'Cancel' button is provided in the Download Manager to provide functionality for the future where we may, subject to agreements, offer other services and downloads that you may wish to cancel.