Contact us

If you are having problems with downloading items at BBC Shop and you can’t find the answer in these help pages, please contact us either by email at bbcshop@bbc.co.uk or phone 0844 848 9799(UK), +44 (0) 1795 414 989 (outside UK), Monday – Friday 08.30am-6pm – calls will be charged at national rate. Please contact us as soon as possible and provide as much detail about the problem as possible.