Entering Credit/Debit Card Information

BBC Shop uses an advanced Internet security system to safeguard your data. Therefore the card details and type must be entered exactly as they are on your card in order to be accepted.

If there is an error in the way you have entered your payment details you will be shown an error message once you click on the ‘Place Your Order’ button. Once this is completed you will be able to proceed with payment and completion of your order by clicking on the ‘Place Your Order’ button again.

If you get the error message: 'Invalid credit card number or amount. Credit Card not authorised':

• please check that the details you have entered are correct. See Frequent Mistakes.
• check with your bank to see if there is a problem with your card or balance.