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Frequent Mistakes

When entering your card details please ensure that you check the following:

  • You have entered the correct card type (eg Mastercard, Visa, Switch)
  • You have entered the card number correctly (the card number is the longest number shown on the front of your card)
  • You have used the correct cardholders name
  • You have entered the expiry and valid from dates correctly
  • You have entered the security code correctly, ie. the last 3 numbers printed on the back of your card. American Express cardholders should enter the four-digit number printed on the front of the card, above the account number. Click here for more information on the Customer Service team.

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