How To Cancel

To cancel a contract, please send in writing, a request to cancel the contract, by either post, fax or e-mail to the following address:

BBC Shop
PO Box 308
Sittingbourne
Kent ME9 8LW

Email: bbcshop@bbc.co.uk

Fax: +44 (0)1795 414 555

Please clearly state your order number, the date of purchase, your name and contact details, the item you wish to cancel and the reason as "cancellation of contract".

Once you have made a request in writing, fill out the returns form on the back of your receipt, which accompanies your items, giving the reason for return as "cancellation of contract". Please appropriately package the items with the receipt and send it to us so that we receive it 10 working days after it was delivered to you. The return address is:

BBC Shop
Returns Department
Technicolor Direct
Aldermans Green Ind. Est.
Dutton Road
Coventry CV2 2QT
England

Please note that you will be responsible for the costs of returning the goods to us unless we deliver the item to you in error or the item is faulty. If we do not receive the goods back from you, we may arrange for collection of the item from you and charge our cost of collection to you. When we receive notice of your cancellation of this order, we will refund the relevant part of the purchase price for that item to you as soon as possible, and within a maximum period of 30 days.