Re-downloading files

The Usage Rights dictate how many times a file can be downloaded and/or licenses issued. The BBC Shop is currently restricted, by the rights holders of the content, to only allow a piece of content to be downloaded once and hence a license to only be issued once.

Please however check the Usage Rights on individual product pages as this may vary. We are aware that from time to time users can experience unexpected issues with computer systems and so we can over-ride this single license policy. Please contact us if you require a replacement license stating clearly how the initial license has been lost.