Returns and Refunds

Your statutory rights as a consumer are not affected if, for any reason, you wish to return any goods bought from BBC Shop within thirty days of the day after the date the item is delivered (by law, customers in the European Union have the right to withdraw from the purchase of an item within seven working days of the day after the date the item is delivered). This applies to all of our goods except for digital items where the item has been downloaded (for further information, please refer to the “Downloads” section of these Terms and Conditions below).

Where you have validly exercised your rights to withdraw from any purchase you will receive a full refund of the price paid for the goods in accordance with our refunds policy.

Please note that we only accept returns for any non-faulty items that are returned in their original condition and which have not been worn/used.

In the case of CDs, DVDs, videos, video games and any other audio, video, multimedia or software products sold in hard copy form, your right to cancel and return the goods as set out above only applies where such products are unopened and the seal on the goods remains unbroken. We can only accept the return of opened items if they are faulty. In the case of electronic products please see.

Please see the full Returns policy for more information. For information on your right to cancel click here.