Terms and conditions for gift certificates
- Gift certificates may only be redeemed at our website, www.bbcshop.com or by telephone on 0844 848 9799 towards the purchase of products listed in BBC Shop's online catalogue.
- You cannot use a gift certificate to purchase another gift certificate.
- The gift certificate has a cash redemption value of 0.001p and is not transferable or assignable.
- Gift Certificates cannot be cancelled by the purchaser of the gift certificate once they have been redeemed in part or in full.
- Any unused balance will be placed in the recipient's account with BBC Shop and is not transferable. Your balance can be viewed at any time in the My Account section of the BBC Shop website.
- If the order exceeds the amount of the gift certificate, the balance must be paid by credit or debit card.
- To avoid disappointment, please make sure you redeem your gift certificate before the expiry date that appears on the certificate. Gift certificates and unused portions of gift certificates expire one year from the date of issue, where permissible under applicable law. Once the certificate has expired we are unable to extend the expiry date under any circumstances.
- Normal BBC Shop terms and conditions apply to all purchases except where they conflict with these terms and conditions.
- If you cancel an order for any item you have purchased by redeeming your gift certificate, your BBC account will be credited with the amount redeemed. If you redeemed your gift certificate in part payment of any item, you have the right to request a cash refund in respect of the amount you paid using your credit/debit card. If you do not request a cash refund your BBC account will be credited with the full amount paid.
- BBC Shop will have the right to close customer accounts and request alternative forms of payment if a fraudulently obtained gift certificate is either redeemed through the www.bbcshop.com website or is redeemed and used to make purchases on the www.bbcshop.com site.
